Today, online advertisers have the ability to track quite a few performance metrics to determine the ROI, ROAS or overall branding effectiveness of their campaigns. However, many advertisers don’t realize that they can also track offline conversions and tie those back into their online initiatives.
Many advertisers have multiple types of conversions that they wish to track. One type of conversion might be an online event, while another might be a conversion that must be completed offline. This offline conversion might be coming through a brick and mortar establishment, call center, or some other data source.
Here are some examples:
Example 1: A car rental company has customers who make their car reservations online, but have to visit their offline car rental location in order to pick up the car. In this example, offline conversion tracking is essential. The rental car company might view the online reservation as the first step in the process, but the true conversion occurs when the customer physically drives the car off the lot. True ROI measurement requires some way to tie in that offline conversion with the online campaign that got the customer to the physical location.
Example 2: A hotel chain allows patrons to book rooms through an online advertising promotion, but still requires an in-person “check in” at the hotel. In such an example, the hotel chain wants to track both the online reservation as well as when that guest actually picks up the keys to the reserved room.
But how is this done?
Advertisers should start by putting some kind of unique ID or reservation number into their online conversions that they can then tie back to the offline conversion. For rental car companies, that might be a reservation number that is given. This reservation number can then be used by their third-party ad server to correlate that number with the online media.
Using a third-party ad server such as Mediaplex, an advertiser can automate the process by scheduling offline data feeds right into the MOJO database. This process effectively eliminates the manual element of offline reconciliation. Now advertisers can not only report on this data, but also optimize the creative that is driving the best offline performance.
Why is offline conversion tracking useful?
• Tracking the offline conversion can be important for companies that require an in-person check in at a brick and mortar establishment
• Advertisers can optimize online media buys based on offline conversions
• Advertisers can understand their true ROI without having to manually correlate their online campaigns based on offline conversions
• Offline conversions can be fed into MOJO Adserver automatically, considerably streamlining the process for advertisers